The battle lines are drawn and despite best intentions, neither party seems to be able to refrain from digging in stubbornly. One thing leads to another and before you know it, communication has deteriorated or broken down altogether. Sound familiar? If not, it should! We ALL have been there at one time or another. Many times the issue eventually resolves on its own, or the situation … [Read more...] about Ten Things to Do to De-Escalate a Conflict